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“I wish all of our transcript ordering came through the Clearinghouse, rather than paper and pencil.”

Sister Linda Herndon, Associate Dean and Registrar at Benedictine College

 

Transcript Ordering℠ Helps Benedictine College Adapt to Needs of Growing Student Population

How we helped!

  • Helped registrar’s office realize greater efficiency
  • Enabled 24-hour transcript turnaround
  • Provided students with what they need fast
  • Accessibility by active duty military and international students
  • Made it easy to track and verify that transcripts were sent
  • Offered simple and free implementation

“It’s crazy not to use the Clearinghouse services! It’s simple. It won’t cost you anything, it’ll save you time and money, and it’s organized. Registrars like things organized. It’s easy for both the registrar’s office and our students to use, follow, and get help. We rarely run into customer service issues. If we do, the Clearinghouse support has been excellent resetting things or correcting orders. I don’t understand why anybody would not use it!”

Benedictine College, located in Atchison, Kansas, was founded in 1971 by merging St. Benedict’s College (est. 1858) and Mount St. Scholastica College (est. 1924). The college has grown from their humble background into a thriving liberal arts college that marries the unique history and tradition of its parent institutions with an expanded curriculum that enrolls 1,700 students.

As the number of students grew so did the pressure on the registrar’s office to keep pace with the transcript requirements of their new graduates. For Benedictine, Transcript Ordering enables them to simplify the workload and maintain their current staff level in the registrar’s office. Sister Linda Herndon, Associate Dean and Registrar, explains, “Our staff size has not increased and a lot of that is from National Student Clearinghouse automation. It has made life easier for us.”

Automation Leaves Time for the Important Things

Benedictine receives between 10 and 15 transcript requests a day and considerably more at the end of each semester, with 75% of all transcripts coming through the Clearinghouse. Transcript Ordering allows Benedictine’s registrar’s office to operate more efficiently and effectively giving a single registrar staff member the capability to turn around transcript orders in 24 hours.

Transcript Ordering and other Clearinghouse automated processes alleviate a lot of the busy work and day-to-day operations in the registrar’s office, noted Sister Herndon, “the more we can automate these types of things, the better off we are.”

Customer Service Benefits at Home and Abroad

Transcript Ordering improves our customer service because students are able to get what they need so fast. I think we look better to students and alum because services are provided more quickly, efficiently, and simply. Students can order transcripts from their own home or wherever rather than coming into the office, calling, or emailing. It’s good for our students,” said Sister Herndon, citing the added benefit of more time for customer service in the office.

Online transcript processing doesn’t only benefit the students in Atchison, Kansas. Benedictine College had a degree completion program 7,000 miles away in Hong Kong. These alums and former students half a world away can go online and receive their transcripts. Additionally, Benedictine directs active military service members abroad and high school students who participate in dual enrollment at its college to the Transcript Ordering website.

“It’s very convenient with our alums in Asia and service personnel out in the field who need to get transcripts sent since they can do it securely on their laptop or iPad and not have to worry about faxing or mailing it,” Sister Herndon said.

Embracing the Digital Trend

Transcript Ordering also tracks student transcripts to ensure they arrive safely and securely at their intended destination. Not only is the registrar’s office able to record in their SIS that transcripts have been sent and delivered, it can verify orders with the Clearinghouse, email verification, and personally follow up with the recipient providing peace of mind for students and alumni. As Sister Herndon states, “It’s nice to have that back-up electronic trail.” The benefits of tracking student transcripts are not limited to the student; it also provides the college with valuable information about where student’s transcripts have been sent and who’s getting them, such as the top five or 10 schools receiving student transcripts.

According to Sister Herndon, Benedictine College is experiencing an increase in the number of orders they receive electronically, as well an increase in the number of other schools that are using electronic transcript delivery, and they expect that to continue.

Having worked with the Clearinghouse for 10 years, Sister Herndon can’t imagine Benedictine College using any other service. “It’s crazy not to use the Clearinghouse services! It’s simple. It won’t cost you anything, it’ll save you time and money, and it’s organized. Registrars like things organized. It’s easy for both the registrar’s office and our students to use, follow, and get help. We rarely run into customer service issues. If we do, the Clearinghouse support has been excellent resetting things or correcting orders. I don’t understand why anybody would not use it!”

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